Are Your Customers Happy?

ARE YOUR CUSTOMERS HAPPY? Customer satisfaction is a strong indicator of your company’s future financial performance.  If your customers are a little unhappy with your product or service, they will buy less or go elsewhere. If they’re really unhappy, they’ll start telling others not to buy from you as well! So it’s important to know […]

Building a Winning Team In Business

BUILDING A WINNING TEAM IN BUSINESS Managing people at work is one of the challenges for business owners and managers. But without a motivated and loyal team, it’s very difficult to succeed in business. It’s a cliché, but it is so true – the most important asset of any organisation is its people! A great team […]

Profit And Value

COMPANY PROFIT AND VALUE Making a profit is what any commercial organisation seeks and needs to do, right?  It’s kind of obvious, so why do we need to talk about it?  But I believe company value is just as important, but it receives much less attention.  Let me share some of my thoughts with you […]

Niche Marketing

FINDING YOUR NICHE IN THE WORLD Why do it? Why should you target your product to a niche market? What is a niche market anyway? And are there any pitfalls to avoid? Let me share some thoughts with you about this approach to doing business. Selling to a niche market is a way to stand […]

Strategy Planning​

Strategy Planning Why do some SME owners find it difficult to find time and motivation to engage in strategic planning?  Well, it probably stems from our human nature. We get caught up in the busyness of the day to day operations.  We also feel good when we are busy making sales and completing tasks compared to attacking […]

The Value Of Business Values

THE VALUE OF BUSINESS VALUES What do you understand about business values?  I once did some work with a vehicle panel repair company that achieved improved loyalty and motivation from their staff agreeing to the company values. But it wasn’t easy, as staff had difficulty applying the values in a pressured environment where customers wanted […]